100% Guarantee
We guarantee that the products you received are as advertised and manufactured at the highest quality and arrive safely at the best price: See full details.
When will I receive my order?
Some orders require proof approval. After proof approval, your items will ship
after production. Then add shipping time. If you have a tight deadline, please call us at 1-800-535-2773 to
discuss your needs so we can ensure your order arrives on-time.
Where do I send my artwork/logo?
You can upload artwork/logo & add your personalization here online or e-mail
it to writeus@signaturepens.com with your order number.
When will I see a proof?
Yes, our team of artists will email you a free art proof within 2 business
days for your review and approval.
Can I order by phone?
Absolutely! Our Team is standing by at
1-800-535-2773 . We will be happy to to answer all your
questions, be your personal shopper, and generally help in any way we can.
WARNING Compliance & Safety Information -
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Compliance
PromoAndSwag works with many suppliers
and factories each vetted for high quality materials, product selection, and
manufacturing capabilities to offer you the best, most innovated, and widest
selection of products available.
Although PromoAndSwag doesn't own the
end-to-end process of all products
sold, PromoAndSwag ensures that all
products sold meet all applicable federal safety requirements as enforced by
the U.S. Food and Drug Administration, the Consumer Product Safety
Commission, and the Federal Communications Commission.
PromoAndSwag is committed to applying the
highest safety standards to our products while conducting business in an
ethical and socially responsible way.
California Proposition 65 (Prop 65)
PromoAndSwag products that are shipped to
California are also subject to Proposition 65, www.p65warnings.ca.gov ,
which is known as the Safe Drinking Water and Toxic Enforcement Act of 1986.
Proposition 65 required businesses to give clear and reasonable warning to
purchase prior to completing the purchase regarding chemicals that are known
to the state of California to cause birth defects or other reproductive
harm. For a plain language version of the Proposition 65 regulations, please
visit: http://www.oehha.ca.gov/prop65/background/p65plain.html
If for any reason a product is known
to PromoAndSwag not to comply with all
Prop 65 standards, the product will have a Prop 65 warning applied to it
when the product is known to be shipped to California.
PromoAndSwag cannot test every piece of
every order that we ship to California for every one of the Proposition 65
listed 850 chemicals, and you may continue to have concerns about compliance
with Proposition 65. If so, then the safest option is to include a label on
each product that may ship to the State of California which we will do free
of charge upon request. The label will read as follows and will ensure full
compliance with California Proposition 65 requirements:
Do to the nature of PromoAndSwag products
as promotional marketing materials and awards & recognition gifts, original
packaging and warning labels may be removed and distributed by end-users in
the state of California
without PromoAndSwag knowledge. Due to
this, by purchasing from PromoAndSwag,
you agree to fully defend, indemnify and hold Successories harmless from any
alleged violations of Proposition 65 concerning products purchased from
Successories or any of its subsidiaries including any and all claims,
demands, lawsuits, actions, proceedings, liabilities, damages, fines,
penalties, imposts, fees, costs, losses, and expenses including, but not
limited to, reasonable attorney's fees and costs.
Consumer Product Safety Improvement Act (CPSIA)
As a reminder, the purpose of this law is to provide consumers with the
source of each product with the goal of improving the safety of each
product. Please visit the Consumer Product Safety Commission for more
information.
In compliance with CPSIA, all products primarily intended for children under
age 12 will include tracking numbers. Testing and all documentation for
these products may be requested from the factory. Prime Line® does not
intend for any items to be used as children's products or toys, but rather
as advertising specialty items only.
In accordance with section 14(a)(5) of the Consumer Product Safety Act,15
U.S.C. §2063(a)(5) (CPSA), all youth apparel sold by Prime Line has been lab
tested, has a certificate of conformity, and CPSIA compliant tracking
number. In addition, each imprinted youth garment will be imprinted with a
permanent tracking number using CPSC approved ink. The tracking label will
be applied to the inside back hem of each youth shirt in one color and will
contain our compliance phone number and the sales order number both printed
in a 12 pt font. Light color shirts will be printed in a dark color ink,
dark color shirts will be printed in a light color ink. Additional fees may
apply.
